FAQs

 

What types of products do you offer?

Nexatrade Int specializes in a diverse range of high-quality home and office products. Our offerings include versatile cleaning solutions, such as flat mop bucket sets, and innovative accessories like portable laptop stands, designed to enhance convenience and efficiency in everyday tasks.

How can I place an order?

To place an order, simply browse our online store, select the products you wish to purchase, and add them to your cart. Once you are ready, proceed to the checkout page, where you will enter your shipping information and payment details to complete your order.

What is your return policy?

We have a 7-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase to initiate a return.

How long does shipping take?

All orders are processed within 1-3 business days. Shipping times may vary based on your location. For UK standard delivery, you can expect your order to arrive within 3–7 business days. During peak seasons, delivery may take up to 10 business days.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. Please contact us if you have questions about a specific item.